Course Code
WRKP-0094
Location
Swift Current
Warman
Prerequisites:
Prerequisites: Administrative & Office Procedures, Professional Communication & Workplace Relations, Workplace Technology 1, Business Writing & Document Production 2, Professional Skills for Workplace Success, Administrative & Office Procedures 2, Workplace Technology 2, Business Writing & Document Production 2, Financial Procedures & Records.
Course Description
This course prepares students to respond professionally to client inquiries, resolve service challenges, and manage difficult interactions with empathy and professionalism. Students practice active listening, problem-solving, and conflict resolution.